At Royal Jewellers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your jewelry, we offer a straightforward Return & Exchange Policy to make your shopping experience hassle-free.

Eligibility for Returns:

• You may initiate a return within 7 days from the date of delivery.
• The item must be in its original condition, unworn, undamaged, and accompanied by the original packaging, certificates, and tags.
• Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.

Initiating a Return:
To initiate a return, please follow these steps:

• Contact our customer service team within 7 days of receiving your order to request a return authorization.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Return the package back to us by visiting to our showroom. Make sure the product must be fully secured it must not be defective/damaged.

Exchanges:
If you wish to exchange your item for a different size, style, or design, please contact our customer service team to arrange the exchange process. Additional charges may apply depending on the nature of the exchange.

Non-Refundable Items:
Please note that certain items are non-refundable:

• Earrings (for hygiene reasons) unless they are defective or damaged.
• Customized or personalized items unless they are defective or damaged upon arrival.

Customer Satisfaction Guarantee:
Your satisfaction is our priority at Royal Jewellers. If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service team. We are here to assist you and ensure a positive shopping experience.

By shopping with Royal Jewellers, you agree to abide by our refund and return policy outlined above. We appreciate your trust in us and look forward to serving you with the finest jewelry and exceptional customer service.